We offer a variety of tours, including city sightseeing, adventure excursions, cultural experiences, customized private tourism, Safari tours and eco-tourism. Please check our website for a complete list of available tours and packages.
You can book a tour directly through our website by selecting your desired tour, choosing a date, and completing the online payment process. Alternatively, you can call our customer service team for assistance.
We offer a flexible cancellation policy. You can cancel your booking up to 48 hours before the tour for a full refund. Cancellations made less than 48 hours in advance may incur a cancellation fee.
Yes! Many of our tours are family-friendly and designed to be enjoyable for all ages. Please check the specific tour details for age recommendations.
We recommend wearing comfortable clothing and shoes suitable for walking. Depending on the tour, you may also want to bring sunscreen, a hat, a water bottle, and a camera to capture your experiences.
Most of our tours include transportation from a designated meeting point. Please check the tour details for specific transportation arrangements.
Please inform us of any dietary restrictions or allergies at the time of booking. We will do our best to accommodate your needs during the tour.
You can reach our customer support team via email at customerservice@simplysafari.net or by calling +447523455662. Our team is available 5 days/week and 9:00 am-5:00 pm (hours of operation) to assist you.
Yes, we offer discounts for groups of 5 or more. Please contact us directly to inquire about group rates and availability.
We monitor weather conditions closely. If a tour is cancelled due to severe weather, we will notify you and offer a full refund or the option to reschedule.
We offer tours in various African locations, including popular tourist destinations, hidden gems and the Middle East. Please check our website for a list of serviced areas and available tours.
We pride ourselves on transparency and do not charge hidden fees. The price you see is the price you pay, with all taxes and fees included.
If you anticipate being late, please contact our customer support team as soon as possible. We will do our best to accommodate you, but please note that delays may impact your participation in the tour.
We strive to make our tours accessible to all guests. Please inform us of any specific accessibility needs at the time of booking, and we will work to accommodate you to the best of our ability.
15.1 Are your tours accessible for individuals with disabilities?
We strive to make our tours as accessible as possible. Many of our tours are designed to accommodate individuals with mobility, hearing, or visual impairments. Please check the specific tour details for accessibility information or contact us for more personalized assistance.
15.2 What types of accommodations do you provide for individuals with disabilities?
- Mobility: We offer tours with wheelchair-accessible transportation and routes. Please inform us in advance to ensure the necessary arrangements are made.
- Hearing: We provide written materials and can arrange for sign language interpreters upon request.
- Visual: Our guides are trained to offer detailed verbal descriptions and assistance for visually impaired guests.
15.3 Can I bring a service animal on the tour?
Yes, service animals are welcome on our tours. Please notify us in advance so we can accommodate your needs appropriately.
15.4 How can I request specific accommodations?
We encourage you to contact our customer support team at customerservice@simplysafari.net or call +447523455662 to discuss your specific needs. Our team will work with you to ensure a comfortable and enjoyable experience.
15.5 Are your accommodations compliant with local accessibility laws?
Yes, we adhere to all local and national accessibility laws and guidelines to ensure that our services are inclusive and accessible to all guests.
15.6 What should I do if I have additional questions or need further assistance?
If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team. We are here to help and ensure that your travel experience is as smooth and enjoyable as possible.
Need More Help?
If you have further questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re here to help make your travel experience unforgettable!